September 2008

Problem Solving

Are you searching for the right direction?

What typically happens when you decide or are assigned a new direction or initiative within your organization? More often than not, you will begin a series of well-intentioned meetings with your staff that quickly gets bogged down in personal agendas, conflicting opinions or turf wars over what to do and how to do it. I’ve seen countless organizations paralyzed by this process as they argue over meaningless details. However, there is a better way. Read more…

Performance

Training vs. learning

Peter Drucker, world-renowned management guru, posed a simple yet key question in his book Management, “What business are you in?” He then demonstrated the manner in which companies answered this question had a profound impact on their future. Read more…

Employee Development

Behavioral change

Demonstrating employee behavioral change within an organization tends to be extremely difficult, especially when it is related to various types of training content. However, it is possible to generate higher levels of knowledge and learning transfer by doing a thorough needs and skills analysis. Read more…

Kirkpatrick’s Column

Where is the best place to communicate?

Unfortunately, very little thought is often given concerning where to communicate. The choice is usually based on convenience rather than principles for effective communication. Most senders simply don’t realize that the location selected can have a significant effect on the understanding of the receiver. Read more…