Courseware

Majorium has invested over 17 years in the research, design and development of superior training content and courseware that focuses upon positively changing employee behavior and producing documentable results. The concepts, techniques and strategies presented in the self-paced lessons follow an effective easy-to-use Informational Architecture format:

• Information is provided in short blocks and bulleted lists with key concepts highlighted for quick comprehension.
• Lessons are easy to read, scan and apply.
• Training can be done at the employee’s convenience.

MAJOR TOPICAL AREAS

Leadership Training – Majorium offers a selection of integrated courses that guide managers and employees step-by-step through the processes of increased empowerment, leadership development and team building.

Management Training – Majorium offers a selection of supervisory and management development courses focused upon tactical areas such as time and personal management, hiring and recruiting, problem solving, risk management, delegation, and conflict resolution.

Sales Training – Majorium offers a selection of integrated sales training courses that teach salespeople to focus upon customer needs and problems, methods to retain customers, cold calling tips and techniques, how to improve listening and questioning skills, ways to overcome objections and close sales.

Sales Management Training – Majorium offers a selection of integrated courses to assist sales managers to more effectively supervise their sales teams as well as overcome common problems and pitfalls such as negative employee attitudes, sales slumps, dealing with change in the sales environment, handling problems and ensuring customer satisfaction.

New Sales Representative Training – Majorium offers a selection of integrated courses to assist new sales representatives both understand the reasons behind proven sales techniques as well as methods to properly implement strategies such as prospecting, cold calling, qualifying, questioning, closing, and sales planning.

Sales Service Training – Majorium offers a selection of integrated courses to assist sales representative service their accounts by understanding a customer’s perspective and more effectively managing their sales experience as well as strategies to deal with angry and hostile customers, overcome objections, solve problems and retain customers.

Customer Service Training – Majorium offers a selection of both basic and advanced courses to assist service representatives understand why what they are doing is important to the success of the company as well as to effectively diagnose, analyze and solve customer problems.

Workplace Compliance Training – Majorium offers a selection of courses concerning employee compliance training that is highly effective in dealing with and eliminating negative workplace behaviors including the prevention of sexual harassment.

Virtual Teams Training

Majorium’s Virtual Teams course offers step-by-step information to develop virtual teams as well as strategies, guidelines and protocols to manage them and an understanding of how to use and apply communication and collaborative tools to maximize productivity.

Ethics Training

Majorium’s Ethics course creates a learning atmosphere where integrity and professional standards of conduct are elevated in the minds of employees. During the typical 30-day training cycle, employees receive self-directed training lessons, meet in peer-to-peer groups to discuss the ethical concepts taught in the lessons, and attend an interactive training session to reinforce learning and retention.